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What are you talking about 611 app?
you can call support at *611 or 1-800-922-0204
They are open if you spoke to someone. I don't think the cleaning crew answered your call. Then again who knows?
If you feel AT&T has your devices and plans you want, then change providers. Port the lines over and show Verizon your displeasure. But be careful not to still be under contract. There are early termination fees if you leave early.
Good Luck