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Re: Phone Issues
vzw_customer_support
Customer Service Rep

Oh no, MK15. A malfunctioning phone is definitely no fun. The suggestion from budone is a fantastic place to start, since it won't actually remove any of your applications but will at least stop all the 3rd party apps from running and allow you to be able to go in and delete http://vz.to/R6lhXn a few of the most recently downloaded apps. If there is an application that is constantly running as budone mentioned, the phone will become warmer (most phones get warmer the longer it's being used or while on a charger) and after the temprature of the phone hits a certain point, it will begin the reboots. If it comes down to another reset http://vz.to/A8ykLa you don't have to head into the store. It's easy to do from home to clear the slate and get your phone working again.

Jennifer_VZW
Please follow us on twitter @VZWSupport

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