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Replying to:
Re: How is customer service so horrible at Verizon???
vzw_customer_support
Customer Service Rep

Hi augirl716- You certainly do deserve clear and accurate information during every interaction! There is no excuse for this experience and I apologize that you have had to deal with so much hassle! Our representatives are well trained and you should always be able to feel confident in the support you receive. May I ask if the phone has arrived at this time? I would be more than happy to offer additional assistance if needed.

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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