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Hello icintegrity,
I definitely want to make sure it's easy for you to contact us as needed! I'm sorry to learn you've been having some difficulties. I want to make sure I'm on the best path of resolution and need some clarification. Are you using the My Verizon application on your phone to contact us or going to our website on your device? If you could please provide the sequence of events as well as the model device you're using. I appreciate it!
Thanks!
MelissaM_VZW
Please follow us on Twitter @VZWSupport
