View discussion in a new window
Loyalty can go both ways. Since you want to leave VZW, it seems that you aren't loyal to Verizon Wireless, your service provider for the last 12 or so years. They have provided you service every month up until now.
The upgrade for a subsidized device is an offer for a new contract; the current contract only pertains to the service period that started when you got your current device. In of itself, the contract makes no promises for what will happen at the end of that contract. During the contract, you are provided a service. Any subsequent offers will be based on a new contract. You had an understanding that you would be able to upgrade in 20 months, but that is not part of the written contract.
Neither party is served by loyalty here. Verizon Wireless provides a service in exchange for consideration (money). If you like the service, you keep paying for it. If you don't like the service, you find another service provider to fulfill your desires.
