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Replying to:
Re: Sudden drop in quality
vzw_customer_support
Customer Service Rep

I regret to learn of the issues that you are experiencing, Trainwreck68! We depend on our phones more and more everyday so I completely understand the need of reliable service. How does the service work outside of your home? Have you ever replaced the sim cards? What is your zip code?

Share the additional details needed so that I can assist.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport 

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