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Replying to:
Re: Gigabites
vzw_customer_support
Customer Service Rep

Dear Ken_Ingram_zyx,

Good morning. I understand knowing how your data is being used is very important. Especially to ensure you do not exceed your data allowance. On a jetpack it is strongly suggested to power off the device if you are not home and not using it. The reason being is that any wi-fi enabled device may automatically connect to your jetpack and use the data if there is any software updates on a pc, laptop, etc.

In addition, if anyone else is near your jetpack who has the password and the jetpack is not locked, they may have the ability to connect to your jetpack using data on their device. To avoid unauthorized usage, we suggest to power off jetpack when you are not using it. Also, when you stream or download data such at movies, tv shows, music, videos, online gaming, this will also use a lot of data. If your jetpack is locked and no one has access to the password, there is not a way to hack the data.

Thank You,
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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