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Hi ThisServiceIsPOS,
I would love the opportunity to improve your perception of VZW! May I ask why you feel that way? Please update me with your specific concerns. I can happily review your account details in an effort to identify what transpired with your account balance. At your leisure, please DM your name and wireless number.
Thanks for your contribution to our community forums,
AyaniB_VZW
Follow us on Twitter @VZWSupport
