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@mjjolly1972
It saddens me to hear this was your experience with our service! Changes to your account are to be made only at your request, and only after all disclosures and details have been provided to you. I sincerely apologize if this was not your experience. I would like to further investigate this matter. Please follow me here, then send me a Direct Message including your name and wireless mobile number so I can further assist. Thank you for your patience and your understanding!
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Message was edited by: Verizon Moderator
