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I'm sorry you're having problems when making calls with your Home Phone Connect marvinesq! Let's figure out what's going on. How long have you had both of your devices? When did the problems start? Does this happen randomly, or with any/ every call? Please try disconnecting the device(s) for 30 seconds. When you reconnect, please ensure the power adaptor is properly connected and power indicator is illuminated. Also, please make sure the telephone cable is securely plugged in, and try to place calls again. Please keep us posted.
Thank you,
VanessaS_VZW
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