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This is the typical response I expect from a very arrogant group like Verizon Wireless customer service.
1. Maybe I'll come back in 12 years
2. Heavy price for Verizon to pay because their Customer Service group is so bent on following their scripts and policy rather than looking for a simple solution that would save a customer with a lifetime spend probably on the $100s of thousands.
It's a shame to see such a good, long standing relationship thrown away.
Given my business also uses the service, we won't be renewing that contract either.
