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I just got off the phone with Joey in customer service. Clearly the Verizon website was not clear in prorating a bill. (Joey even had trouble loading the site while I was on the phone and had to put me on hold while he figured out the problem!) long and short, I was charged $90 for overages of data after I clearly had changed my plan limits. Verizon is not willing to correct the problem and would rather lose a loyal customer of 12 years!!! I can't believe they'd be willing to let me leave. Thanks for nothing Joey - I'll see if AT&T wants my money and the next 12 years of monthly charges.
