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Re: Too Big to Care... Don't change your phone online
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<< Comments edited. Please refrain from personal attacks.>>
I have been a customer for more than 10 years. I spoke with agents who assured me I could make all my changes via the web site with no change in the plan. I spoke with 2 other agents who agreed that a mistake was made on both parts. Why did I not act before 14 days? Because I did not know I needed to act! I was told everything would be fine. I did what THEY told me to do. I am too busy to review my plans on a daily basis to make sure no changes have occurred.
Message was edited by: Verizon Moderator