Excuse me but I DID TELL VERIZON and as I mentioned in my previous response TWO different Customer Service Associates agreed with me and tried to fix the problem. They understood what happened and I even was able to document the situation and provide them with all the information they needed to know what had happened.
Yes I EXPECTED VERIZON to fix the MISTAKE because WHEN YOU CARE ABOUT YOUR CUSTOMERS YOU DO WHAT EVER YOU CAN TO HELP.
I pay over $2500 dollars a year for personal phones and had advised a company to spend much more than that a month on corporate plans.
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Message was edited by: Verizon Moderator