View discussion in a new window
What is hilarious about this is you talk about defections to other companies like it's happening at an exponential rates when in fact the opposite is happening. Verizon is gaining customers exponentially while other companies are bleeding customers. You signed a contract so you are accountable for it. Maybe other companies are so desperate to keep what little customer base they have they need to lose money and breach their own contract but Verizon Wireless does not. JD Powers 4 years running for best customer service says the customers agree...
