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Re: upgrade available 1 April-broke phone but representative told me no room for 16 day early upgrade
TN-Howard
Enthusiast - Level 3

Go to the VZW store, and ask to talk to a manager.  Explain the situation to him/her, and then ask if granting an early upgrade is within his/her authority under the VZW customer issue escalation policy.  Higher ups have a little more flexibility than first-tier reps.

But you may be better off buying outright and getting rid of the contract, just go month-to-month.

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