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Re: Why is my usage showing so high when I canceled my account?

Community Manager
Community Manager

Hey there skymage,

I am very sorry to hear that you had a bit of a shock on your last bill. I am also very shocked to hear about your thoughts on our employees conduct on your account! Honestly, your security is very important to us, and I am certain that our employees would not do such a thing.

In order to use data on your device, the device does need to be in that person's possession or at least they do need to be within proximity of it AND have the password. Was you device password protected? Is it possible that someone else had connected to it while it was waiting to be canceled, possibly a neighbor or family member? Have you ever called in to have this investigated at all? There is no way that we could have used the information from your account to use data on behalf of your account. I would be happy to look into your account to see what could be done. We take the security of our customers very seriously. Please let us know if you would like to proceed further.


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