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Thanks Christina B, I've contacted Asurion and they said that they are going to send another phone that is new. I have been trying to get the refurbished phone to charge, but one slight move and the charging cord comes out. I plugged the phone into the outlet over night, and woke up the next day and the phone was not charged. So I let the phone run completely out of power twice due to the cord constantly slipping out. I called Asurion and they said since I have been a customer of theirs for a long time, they are going to send a new phone to me. I will see when it get here. I had to buy a new phone case and protective cover all over again. The rep from Asurion told me they cannot replace the accessories that was on the phone but the phone itself. I am still a little confused about their process and was to the point where I was going to drop the insurance altogether. I will make a final determination if that happens.
