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Re: Verizon's lack of flexibility shows they don't value their customers

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Early termination fee for a basic phone is $175 less $5 for each month of service you have completed.  Contracts are for 24 months, but Verizon allows upgrades after only 20 months.  This is all spelled out in your contract.  Verizon has 93,000,000 customers.  They can't make special concessions for you.  And it doesn't matter how long you have been a customer, how many phones you have, or how much you pay.  You are receiving service in return for your payments just like every other customer.