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Replying to:
Re: Inaccurate data usage
vzw_customer_support
Customer Service Rep

Hi Casten2,

We always want your data charges to be accurate! We value your trust in us and I apologize if this has not been occuring. Do you check your data using the My Verizon Mobile application or the My Verizon website? When you received the overage alert prior to changing the plan, was the alert for a specific line usage or the total account usage? Have you checked your alerts on the MyVerizon website to ensure that you are set to receive all alerts http://vz.to/19O1yQ8 ? Keep me posted.

Thanks,
PamelaF_VZW
Tweet us@vzwsuport

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