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You're absolutely 100% correct! Verizon has lost that excellent, friendly customer service. They seem to have been told to "get em' off the line" rather than try and help with the smile they used to have. Verizon has gotten way too big for its' own good and has forgotten its customers. Nobodys asking for givaways, handouts or freebies, just service that comes with a little respect and patients. I wonder if we'd get treated that way by a company whos' head hasn't gotten so darn big.
