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My phone is broken, so I call the warranty center. The lady on the other line was so rude "do a hard restart." "I already have." "try it again." "I just did and it's still not working." and this went on and on...Your right I don't do your job but I do know alot about these devices don't treat me like an idiot...in the end my phone is still broke and I am quite displeased with your "support" Verizon.
