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My sons phone quick working. Before he heads back to college I asked for an exception to allow him to upgrade 2 months early. Verizon says NO you have to wait the 2 months we can no longer make an exception. Spoke to a supervisor and got the same answer. What happened to service? How about empowering your employees to make a decision instead of no all the time. We are Long time Verizon wireless customer for 8+ years with 5 phones on our plan.
I can tell you Verizon just lost all 5 phones and I will make sure I post comments and let as many people as possible know about this service.
Looking forward to shopping for a new plan and 5 new phones tomorrow!
