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Re: How do I find someone to resolve an oddball situation
Daddykins
Enthusiast - Level 1

Hey brian, you need to de-obama your thought processes.

I never said i was entitled to anything.  I was asking if anyone knows how to grt to Verizon's escelation department.  I can't just give her my phone with the new number because she has MS, and the disease has messed up her ability to remember new numbers.

My justification to them will be simple economics.  It will cost me $300 to give her my Iphone and have her old number ported over through Verizon. OR it will cost me around $60 to shut off Verizon and sign a new account with sprint.

If Verizon wants to keep a customer that, in more than a decade, has never been a day late or a dollar short, they can work with me in getting around this oddball situation.  If they don't, then i will switch to a different provider.

I just think that they deserve a chance to keep my business, thus i am trying to get to a customer service level that can actually work outside their general policies.

So if anyone knows how to reach this department, i would be forever greatful.

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