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Re: Can't get Ringback tones to work
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Are you logging on to MyVerizon with your phone number? If this is a family shared account, each number needs to have it's own log in, and the ringtones and ringbacks are linked to the number that was logged in at the time of purchase, and are managed from that same number.
Perhaps it was purchased using the primary account, and is linked to that number? A call to CS can get it straightened out.