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update:
instead of continuing to bother with phone calls, i logged into my account and sent an email from there (my verizon or whatever, where you can see your bill and all that). i was polite and through, explaining the entire situation, including dates and the number of times i've already called. i got a phone call (and later that day an email, because i didn't pick up) response with a resolution the very next day. they agreed with me and would credit me in a few days.
after waiting around for my money to show up for about 5 days i was starting to think something was amiss. then i logged on to my verizon and noticed that i had a $450 credit to my account. not exactly what i was hoping for because they took the money out of my credit card, so i have to repay that and the interest. so i shot them an email about that and i'm waiting for a response. i'm glad that i (technically) "won", but this wasn't what i was after. yay?
moral of the story: don't bother calling. just send them an email from your my verizon page.
