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Understandable, but their press releases are occasionally wrong as well. But store reps still represent and are employed by Verizon wireless and are an extension of Verizon. How am I to make informed decisions if they don't really make anything public til the last minute and the few people you can interact with are often misinformed or lying?
The end result is still the same for me though, I'm in a contract for something that I signed up for, whether the information is accurate or not. I can accept that. But Verizon has a chance to show the quality of their customer service and fix the situation or they can opt not to at whatever cost that is. If they really want to be known for having good customer service, these things should at least be looked into and explained rather than brushed under the carpet.
Do you work for Verizon or are you moderating this forum? I'd still like to see a Verizon rep respond to this, either with a message, a phone call, or directly here.
