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I wish I would have seen this post when I switched. Same issue, we switched 3 lines and used the online code instead of the “in-store” code. The rep didn’t specify which code and both had the BYOD get 150 verbiage instead of BYOD in store get 150 vs BYOD online 150. We caught it and called our store rep, she made an entry into the system to show that we intended to use the correct code. We were told it could take several months to get through but that it shouldn’t be an issue. Now Verizon won’t honor it because it’s not within 30 days of purchase, granted we submitted within 1 week of purchase. I feel Verizon is purposefully vague with this information. I had high hopes but confidence has been violated with this company. Very shifty and difficult to work with.
