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Replying to:
Re: Where To Complain?
Nikki0217
Enthusiast - Level 2

I PAY $55 DOLLARS FOR 3 PHONE LINES A MONTH, FOR LINES THAT IS WITH THE PHONES BEING PAID OFF. I WAS TOLD I AM PAYING $55 DOLLARS FOR A BASIC PLAN WHICH ON YOUR WEBSITE CLEARLY STATES $35 DOLLARS A LINE FOR BASIC. I ASKED WHY I PAY $55 DOLLARS A MONTH FOR A PYMNT PLN FOR A BASIC PLAN USAGE AND THEY CLEARLY STATED AND I QUOTE "YOU PAY $55 DOLLARS A MONTH FOR BASIC PLAN AND THIS IS DUE TO YOU NOT HAVING A 4TH PHONE LINE WHICH WOULD TAKE ME DOWN TO $35 DOLLARS A PHONE LINE" AND THEY ALSO STATED THAT I AM PAYING EXTRA A MONTH FOR NOT DOING AUTO WITHDRAW. SO YOU SEE THAT I AM PAYING $55 FOR THE BASIC PLAN WHICH SHOULD BE ONLY $35 DOLLARS AND NOT $55. I AM FURIOUS THAT DUE TO THE LACK OF LINES I HAVE THAT I AM PAYING MORE. I FEEL 3 PHONE LINES AND A LAPTOP WOULD GET ME A LOWER RATE, SO EXPLAIN WHY IT IS I PAY $55  A MONTH FOR A BASIC PLAN WHEN I AM PAYING @ THE UNLIMTED HIGHER RATE PLAN AMOUNT SHOWED ON YOUR WEBSITE? I ALSO SEE THAT YOU CHARGE FOR LATE FEES SO WHY SHOULD I PAY FOR AUTO WITHDRAW WHEN YOU STILL CHARGE ME A LATE FEE IF I AM LATE, IS THAT IF I MISS THE AUTO PAYMENT YOU CAN CHARGE EXTRA MONEY MORE THEN THE LATE FEE?

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