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Disney Plus nightmare will not end.

Miembro

I was on unlimited plan so Verizon offered Disney Plus for one year for free, with option to cancel. A few months later I switched to Shared data plan, I received noticed from Verizon I no longer quailified for free promo. I went on My Verizon and tried to cancel app (many times over four day period) When I clicked cancel orange banner would come up can not complete at this time.

I called Verizon and they walked me through same steps with same results. They tried to deactivate and couldn't, They would put a ticket in and it would be removed. Checked a week later still there and I still couldn't cancel. I went to Disney site and tried to cancel and it says third party billing click on link for Verizon, which  takes you back to Verizon.