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Replying to:
Re: Auto pay non-compliance fee
vzw_customer_support
Customer Service Rep

Djs9, seeing an additional $10 charge due to your payment can be worrisome. You can use a credit or debit card for Auto Pay. However, to receive a monthly discount you would need to use a checking/savings account or debit card. (refer to general information #1,#3& #4) https://www.verizonwireless.com/support/auto-pay-faqs/ What does the front of the card you used to process your payment show (credit/debit)? Have you contacted your banking institution regarding this card reflecting as credit?

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