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Pettyfan1, making sure you are able to keep a proper connection while on a phone call is vital. We are terribly sorry to hear about your experience. Allow us the opportunity to further investigate. Can you please clarify if your calling concern only happens indoors or everywhere you go? Are text messages and data services also impacted? How far do you have to travel from the troubled location to receive a proper connection?

SylviaT_VZW