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Re: Data usage not updating

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Knowing your data is a must, as it's never fun to have to worry about going over. We'll work together on this and make sure there is no confusion regarding data usage. To begin, during this time, you're currently receiving the 15GB of bonus data due to COVID-19 relief. With this being the case, the link here ( will reference how all customers will not be able to view this data in their usage. 


"Please note that you will not see the additional allowance in your My Verizon account online, in the Verizon App, or on your bill. To be eligible, you must be on a qualifying postpaid (unlimited or shared), Jetpack or prepaid plan"


So, beginning in June (unless this offer is extended), you'll be back to normal and see the full breakdown of data usage on the account. Does this help clarify the concerns you're having?