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Kato Trav,
You might try emailing customer service. I have gotten better results (not always great) but better than speaking with the phone reps. and store reps. On the Verizon website go to contact us then email customer service. It is not as immediate but they seem to be more helpful. If worse comes to worse demand that they at least replace it with a refurnished one. My husband has the razr and it seems to be a good phone, so far. At least you will get a phone that works. Under the one year warranty they are required to fix the problem. Good luck.
