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Tough situation you're in there. I hate to point the finger at any one individual, but I think you gotta throw the Verizon Store employee you dealt with under the bus on this one. Get his name and call customer service back and ask to speak with a supervisor. He talked you into keeping the phone while you were still within your 14 day window for an exchange, right? He should verify that with customer service and then hopefully they will do something for you. Though I wouldn't be shocked if they told you to get lost either.
