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Re: Terrible Customer Service - Letter Sent to VP
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I agree. The current customer support offering is miserable. When I call I get put to a digital assistance and when I go to the website I get a digital chat assistant. No help whatsoever with my issue.
Have been with Verizon for many years and most of my employees are using Verizon, but I researching other carriers who offer customer service.
Verizon has become most disappointing.