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Customer4ever (I want to keep it this way), I do apologize that you have not received any follow-up. I want to make sure that you receive an immediate follow up on your concerns. You can reach us via any of the following methods: https://www.verizon.com/support/residential/contact-us/contactuslanding.htm .
We will be waiting to immediately address your concerns.
VeronicaM_VZW
