View discussion in a new window
ROBDEM3,
I definitely apologize for the time it took to get help with your concerns today. We always want to find a solution for you quickly so you don't have to worry about your phone being off. I'd be lost without my phone. It is especially concerning to hear that at this point you can call some people but not others because our system doesn't treat a call to someone on Sprint differently than a call to someone else on your account. I'd like to look into this further. I've sent you a DM. Please reply when you can so we can get more details needed to help.
AndrewT_VZW
