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I am having the same problem. My husband was a user on my account and he passed away before the phone contract was up. I was told that I could return the phone and would receive credit for it (partial payment) I have talked with four agents who told me that everything was taken care of. No they are threatening with collection agency because I’m paying what each of these agents have told me. If I had known all this I would have kept the phone. I am so tired of being lied to. One agent told me they could do this when there was death. No one asked for a death certificate. I have had this service for over 30yrs and have never encountered what seems such an unsolvable problem. There also does not seem to be any communication between agents. What can I do to really get this resolved
