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I'm going through the same thing as we speak, I'm owed $600 in gift cards and keep getting the run around!! I've spoke to 3 different people today, and everyone of them act like they have no idea what I'm talking about! Ive spoke with 3 different departments, Fraud, Customer Care, and rebate center. Its ridiculous! I switched from Sprint back in September, big mistake! If this doesn't get resolved soon I'm contacting BBB and also filing in small claims court!
