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That guy went to Sprint, not AT&T -- the same company that claims to be 99% as good which actually translates to around 2 million customers are getting dropped calls.
Verizon doesn't send agents to call customers for being a few days late -- you get text alerts. Never received a call for being late from either an agent or automated system. If your calls are automated, that wouldn't change from another carrier. Your account has to be in serious past due status to be subject to aggressive collection activity.
