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Re: Customer Service
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Cleanheart1962, this is never the perspective we want any of our customers to have. With any company, when an account is past due, the collection treatment begins, which does include calls, messages, and emails as reminders the payment is due. Please know we understand that at times a payment can't be made by the due date. This is why we offer payment arrangements. If needed, please review the following link on how to make the arrangements on your account https://www.verizonwireless.com/support/promise-to-pay-faqs/
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