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Re: I need to file a formal complaint...
Tigerstep
Specialist - Level 3

Stop harassing CS agents.

If you requested a cycle change, you get billed your month + those extra days. A typical bill is about 30 days. Moving your cycle 10 days up would create a bill for 40 days.

You get billed for number of days you had service for. Each bill that is due is for the last completed cycle.

You're wastings supervisors time and other customers for holding up the call queue.

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