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Replying to:
Re: Massive, unexplained data usage spike on day when I was home on Wi-Fi
vzw_customer_support
Customer Service Rep

rtee2k, I know how important data is to you, and I also know how vital it is for you to be on the best plan that will suit all of your data needs. For starters, I do recommend that you check with your Wi-Fi carrier to make sure your connection is working as it should be. A lot of times even though you see the Wi-Fi symbol at the top your screen, you still may have lost that connection with even knowing. Keep in mind that 3rd-party apps are not always accurate when it comes to monitoring your data usage. The best source to use to monitor data usage would be your My Verizon account. You should also make sure you do not leave apps running in the background which can eat up data also. Are you currently still experiencing data usage issues?

 

DiaS_VZW

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