Gracias por habernos avisado sobre este asunto. However, we will never make an outbound call to advise you of something like this. We ask that when you receive a call like this, you don't share any account information. Scammers are getting more sophisticated by the day, and they are looking to defraud unsuspecting customers. Also, we recommend that you change your online password and account PIN as security measures. This first link will have the steps to change your account PIN (refer to item 4): http://spr.ly/6181EwSMD. This link will have the steps to change the password: http://spr.ly/6182EwSME. Lastly, if you ever become a victim of fraud, here is a link you can use to report it and start a claim, see here http://vz.to/2nvOWhu. Does that help?