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PHDx2, we truly value your loyalty to Verizon Wireless for the past 20+ years. We want to have the chance to turn things around once and for all. This concern has been going on far too long. I do want to apologize for all that has been taking place. We want to be consistent with the information and details that we provide to our customers. I'm sorry that no one called you back as we promised. So we can get more details on your account, I've sent you a Private Message. I'm looking forward to working with you. KevinR_VZW
