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I understand wanting to set up a payment arrangement for your balance, Nceantonio. Please know that a payment arrangement is a courtesy we extend to our customers and may not be available if previous arrangements have not been met. Our financial services team would be the only team able to set up an arrangement. You can also check your online account to set up an arrangement by following the steps in the link below:
http://spr.ly/6607ENdmL
In regard to your service issues, what is the zip code and the nearest intersection of the trouble area? Also, to clarify, which services are cutting out? GregL_VZW
