Have been a verizon customer for 20 years. why does it take being on hold for 1 hr and 20 minutes and still no one answers the phone at customer service? Why is the service so bad? All of their in store and phone customer service people are unable to perform simple tasks to assist customers. They are totally untrained in their services. They have no concept of customer service or their business. Unfortunately, they are the only carrier..and we only get 1-2 bars. Really!! I thought they were supposed to be the best.