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@NHMike7 wrote:We've been a Verizon customer for over 15 years. We have always had multiple lines and currently have 3 with no money owned on any device. Two of those phones are iPhone 6s which we are looking to upgrade, and hoped to take advantage of the current Back To School BOGO deal. Unfortunately, it appears that all of the Verizon BOGO deals are geared towards attracting new customers only - as they always require the addition of a new line. I'm not sure what Verizon execs are thinking by not allowing their Sales teams to offer loyalty incentives to the customers who provide the revenue for their paychecks, but it's pretty disheartening. Will there be any loyalty "device upgrade" incentives from this company, or should customers start looking harder at your competitors - whose services are improving enough to switch? Thanks for your time.
People need to get the idea out of their head that being with a company for X number of years means anything. It doesn't in the workplace anymore and it doesn't for consumers. Best Buy isn't going to give you a free TV, Walmart isn't going to give you free groceries and Verizon isn't going to give you a free/heavily discounted 2nd phone just because you been with them for years.
Customers of other carriers post the same things. BOGO deals will always require a new line. Deals exist for existing customers, but people are too obsessed with BOGO to notice them when they're available. Either cheat the system by porting out to Google Voice and porting back in or switch. It's that simple.