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Re: Ouch! A $1500 Bill? Return Credits for phones not issued
jdonnell
Newbie

I just filed a complaint with the BBB.  We sent back two phones in the same package.  They have record of receiving one of the phones and told me to file a complaint with FedEx.  Why would i file a complaint with FedEx if they are showing receipt of the package and recorded one of the phones as being returned?!?  I have spent hours on the phone with customer service, had them incorrectly fill out the investigation requests, and closed investigations without notifying me.  How long did it take for your phone to be placed in service again?  How did you initiate the phone ID investigation?

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